Welcome to a next generation B2B marketing and customer communication platform. Send highly personalized messages with user engagement data without waiting on product or data teams. Guide your users to quicker onboarding, better adoption, and get more revenue and pipeline. The power of Marketo, ease of use of Intercom, data of Snowflake.
From our native two way Salesforce integration, to our support of Account<>Workspace<>User data models, to account-based journeys, Inflection is specifically built for B2B product-led companies.
Over-reliance on conversations and in-app notifications to drive adoption and pipeline expansion.
Generic flows and emails due to trying to stuff product data into marketing automation.
Ignoring low-value customers and users because they aren’t ready to buy yet.
Waiting in queues with product/data teams to be able to execute campaigns.
Put customers on journeys that improve conversions and create net new pipeline informed by what they are doing in your product.
"Inflection helped us tie our email activity to product activity, boosting our onboarding open rate by 9% and doubling our engagement rate. Overall it has reduced time to activation for our users and is a powerful tool to let us run growth experiments."
“Inflection’s automated QBR campaigns are a brilliant way for us to reach the broader buyer committee - especially those that don't attend our live QBRs."
"Inflection helps us deliver content in context, enabling automated conversations that help us drive higher engagement and increase pipeline quality in ways that weren't possible for us previously."
Vice President, Customer Experience & Growth
“Inflection helps us maintain a personal relationship with tens of thousands of users. We’d have to hire many more CSMs to have that same level of engagement we do today.”
Head of Customer Success and Sales
Our vision is to build the one solution for prospect and customer communications. One that streamlines workflows, delivers a better experience to customers, is easier to manage, and overall less expensive. Inflection’s solution for communicating with users, Inflection for Customers, is now available. Inflection’s marketing automation solution, Inflection for Prospects is coming later in 2023.
Deliver tailored marketing campaigns across the customer lifecycle with an audience and token builder purpose built for product-led growth. Drive adoption, revenue expansion, and create delightful product engagements.
A reverse trial in SaaS is when customers get full access to a product for a limited time, after the trial, customers choose a paid plan to continue using the product’s paid version or downgrade to a free version.
Focusing on smaller deals upfront can be the key to rapid growth in this economy. It's not about downsizing your clientele; it's about closing smaller deals initially within your ideal customer profile and then expanding.
Product-Led Onboarding provides a detailed, practical, how-to guide to crafting the perfect user onboarding experience.
All you need to know for elevating product adoption and accelerating product-led growth.
In this micro report, we’ll break down a few things that high NRR companies are doing. Things any PLG company can do today, without having to make changes to their product.