You’ll find everything you need to figure out to build a dominant growth engine, lower CAC, and deliver the best user experience in the book, Product-Led Growth, by Wes Bush. This is what I’ve learned from the book.
Historically, software was targeted at the buying committee in organizations. These products see low adoption by the end users. this way of purchasing software gets turned on its head. The best SaaS companies are recognizing the change and winning over their end users.
Great marketing is not a constant. It evolved and continues to do so with the times. The best companies that are nailing marketing now are product-led. Their marketing function is deeply integrated with the product, sales, and customer success with the product as their channel.